Return & Refund Policy

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Costumer Service number 18005727020

The return process of the product can be restricted depending on the nature and category of the product.

Conditions for return:

  • Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
  • Products/Items should be UNUSED.
  • Products should be returned in their original packaging along with the original price tags, labels and invoices.
  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
  • No exchange/refund on items included in The Fabric Store since we cut a specific length as per your need, so exchange/return in that case shall not possible for us.
  • No exchange/refund on discounted/sale items.
  • Shipping charges won’t be refunded in case of exchange/return.
  • Users are required to peruse and understand the terms of this Return and Refund Policy.
  • If you do not agree to the terms contained in this Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms.

Refunds:

We will process the refund after receiving the product. Refund will be processed based on the mode of payment of the order

  • Orders paid by credit card/ debit card/COD/Net banking will be refunded by an E-Voucher/ wallet transfer  within 2 working days after the product has been received.
  • The terms contained in this Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Products on the Platform.